Privacy policy.

This policy applies to personal information collected by HRC Aust-NZ Pty Ltd t/a HR Coach Australasia ("we", "us") through the STAR Workplace website at www.starworkplace.com.au. STAR Workplace is a program of HR Coach Australasia. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy covers this website only. Responses to STAR Workplace surveys, collected on the survey platform at survey.starworkplace.com.au, are handled separately as part of each assessment.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not it is true and whether or not it is recorded in a material form. Information that does not identify you, and cannot reasonably be used to identify you, is not personal information.

2. What we collect

We collect only what you choose to give us through the forms on this website:

• Contact form: your name, email address, phone number (optional), the type of enquirer you are, your message, and the name of any coach you asked to be put in touch with.
• Become a provider form: your name, email address, phone number, business name, and whether you are interested in certification or the referral program.

We also use Vercel Web Analytics to count page visits. It does not use cookies and does not identify individual visitors; it records aggregated information such as pages viewed, referring site, country, and device type.

3. Why we collect it and how we use it

• To respond to your enquiry and provide the information you ask for.
• If you ask to be put in touch with a certified STAR Workplace coach, or your enquiry is best handled by one, to pass your details to that licensed HR Coach so they can contact you.
• To assess and progress applications to become a certified provider or referral partner.
• To understand, in aggregate, how the website is used so we can improve it.

We may occasionally send you information about STAR Workplace that you would reasonably expect to receive from us. Every such message will include a simple way to opt out, and you can ask us to stop at any time. We do not use sensitive information for direct marketing.

4. Who we share it with

We do not sell personal information. We disclose it only:

• to licensed HR Coaches and certified STAR Workplace providers, where needed to respond to your enquiry as described above;
• to service providers that help us run the website and deliver messages, currently Vercel (website hosting and analytics) and Postmark (delivery of form submissions to our inbox), and to our own email system (Microsoft 365); and
• where required or authorised by law.

Maintenance and support personnel may also come across personal information in the normal course of their duties.

5. Overseas transfer

Some of our service providers store or process information outside Australia, including in the United States and Europe. We use reputable providers with established privacy and security practices. By submitting a form, you consent to your information being transferred and processed overseas for the purposes in this policy. Where you give that consent, we will not be accountable under the Australian Privacy Principles if an overseas recipient mishandles your information.

6. Security and retention

Form submissions are sent to us over encrypted connections and are not stored in a database on this website. We keep enquiry emails only as long as we need them to deal with your enquiry and for our ordinary business records.

7. Access and correction

Australian Privacy Principle 12 lets you request access to the personal information we hold about you, and Australian Privacy Principle 13 lets you ask us to correct it if it is inaccurate, subject to certain exceptions. Contact us as set out below.

8. Complaints

If you have a complaint about how we have handled your personal information, contact us as set out below. Complaints are considered by Sam McCleary, who may ask you for more information to understand your concerns. If we agree your complaint is well founded, we will work with you to fix the problem. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

9. Contact us about privacy

Email info@starworkplace.com.au or call 0474 497 720.